Shipping & Returns

Costs & Delivery Timeline

  • We offer free shipping for all domestic orders.
  • Domestic orders are usually delivered within 3-5 business days.

Order Tracking

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email / message. Please visit the courier partner website (merchants courier) and enter the AWB no. to track the current location of your shipment and expected date of delivery.

For any queries regarding your order please email or call Shivone Care
+919800004708 or mail us at S & S Studio Shevonechd@gmail.com   MON - SUN | 11:00 AM - 8:00 PM IST.

Other Terms & Conditions

  • Your order once placed will be processed in 15 working days and will be delivered to you within 3-4 working days from the day of dispatch.
  • For COD orders -  if you do not accept COD order the first time after a call confirmation, you will not be eligible for our COD order services in the future and will not be entertained for the same. 
  • No refunds are applicable on any item bought from S & S STUDIO .COM. But products are allowed for size exchange once only on the same style.
  • For products on sale / offers / promos, no returns are allowed.
  • Please allow 2-3 weeks for your return to be received and processed.
  • Damaged product if received must be notified within 48 hours of delivery supported with pictures.
  • Damaged products specific to return / repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. 
  • Anything purchased on the website using a promo code or purchased on sale will be considered a final sale item and will be non-refundable. Please note: Shipping and handling charges are not refundable.

Exchange & Returns

Exchange Policy

Each of the product is handcrafted hence there may be some variation between each piece. We also request you to go through the sizing chart to confirm your sizing before you make the purchase. You are most welcome to consult us at S & S Studio Shevonechd@gmail.com or call us in case of any clarification.

Your purchase is eligible for exchange only if it meets the following conditions:

  • An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
  • Damaged product if received must be notified within 48 hours of delivery supported with pictures.
  • If your purchase meets above return criteria stated above, please dispatch the product to our care team within 7 days of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

For any queries regarding your order please email or call Shivone Care
+919800004708 or mail us at S & S Studio ShevoneShevonechd@gmail.com   MON - SUN | 11:00 AM - 8:00 PM IST.

Exchange Eligibility

Each of the product is handcrafted hence there may be some variation between each piece. We also request you to go through the sizing chart to confirm your sizing before you make the purchase. You are most welcome to consult us at S & S Studio ShevoneShevonechd@gmail.com  or call us in case of any clarification.

Your purchase is eligible for exchange only if it meets the following conditions:

  • An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
  • Damaged product if received must be notified within 48 hours of delivery supported with pictures.
  • If your purchase meets above return criteria stated above, please dispatch the product to our care team within 7 days of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

For any queries regarding your order please email or call Shivone Care
+919800004708 or mail us at S & S Studio ShevoneShevonechd@gmail.com   MON - SUN | 11:00 AM - 8:00 PM IST.

Shivone Customisation 

SIZE GUIDE

  • In addition to our size guide, we suggest you to reach out to us on S & S Studio ShevoneShevonechd@gmail.com or or call our customer care at +919800004708 | orders@ofrida.com | MON - SUN | 11:00 AM - 8:00 PM (IST).
  • We will look into the issue and respond to you within 48 working hours for size recommendation.

SHIVONE CUSTOM

  • Once opted for customisation (select custom in the size option), please email us on S & S Studio Shevonechd@gmail.com with your body measurements.
  • Customisation is applicable twice on the same product. No customised product is valid for an exchange or a refund.

SALE

  • We do not offer Exchange or Return on Sale Products.